Terms & Conditions

Last updated: July 31, 2026

These terms apply whenever you book a private shuttle through LIRDirect.com ("we," "us"). By submitting a quote request through this website or messaging us on WhatsApp to request a quote or booking, you agree to the terms below.

Our Role

LIRDirect.com is a direct booking service connecting travelers with independent, licensed local drivers in Guanacaste, Costa Rica. We are not a taxi company or vehicle fleet operator — your ride is provided by an independent driver, not by LIRDirect.com itself.

Bookings & Quotes

Every booking starts with a quote request — either through the form on this website or by messaging us on WhatsApp — describing your destination, number of passengers, and any other relevant details. We check availability and reply with a price based on your specific request, usually by email or WhatsApp. Quotes are valid for 7 days from the date given and are subject to driver availability at the time you confirm.

Payment

Payment for your first trip can be made at the start or end of that ride, whichever you prefer. If you book more than one trip with us — for example, an arrival transfer and a return departure, or multiple transfers during your stay — full payment for all reserved trips is due during your first trip, not spread across each individual pickup. We accept cash in CAD, USD, or CRC. Cash payments in CRC or CAD are converted using the day's official exchange rate against the USD. Credit/debit card payments are accepted in USD only. We do not collect online deposits or payment through this website. There are no cancellation fees.

Luggage & Special Items

Standard luggage (one suitcase and one carry-on per passenger) is included in your quote. The following must be disclosed when you book, as they may require a larger vehicle or an additional fee:

If these items aren't disclosed in advance, we can't guarantee the assigned vehicle will have room for them, and additional charges may apply on the day to accommodate them or upgrade the vehicle.

Cancellations & Changes

Plans change — if yours do, message us on WhatsApp or reply to any email from us as soon as possible so we can adjust your booking or release your driver for other requests.

Independent Drivers

All drivers are independent local operators, personally vetted by us, and responsible for their own vehicle, license, and insurance. While we only work with drivers who meet our standards for safety and service, LIRDirect.com is not the transportation provider and is not liable for delays, losses, or incidents beyond our reasonable control, including traffic, weather, road conditions, or acts of the driver.

Changes to These Terms

We may update these terms from time to time. The "Last updated" date above will always reflect the most recent revision.

Contact Us

Questions about these terms? Message us on WhatsApp, reply to any email from us, or call +506 8302-2524.